Knowledge Base


Why can’t I see my LinkedIn account in Teams?

If a LinkedIn account you had access to before disappeared from your Team Accounts, contact the Team Administrator. Most likely, the original access token has expired, and the administrator needs to renew the account connection and connect the LinkedIn account again. This happens by default every 2-3 months in line with LinkedIn’s security policy.

How do I log into the mobile app?

To log into the mobile app, set your password in the ‘settings’ tab of the desktop app first. Then log into the mobile app: >  

Go to „manage passwords”.

When will I get an invoice for my subscription?

If you pay with PayPal your invoice will be issued at the beginning of the following month.

If you’re making your payment via a credit or debit card on Paddle, your invoice will be available straight away.

How can I claim a refund?

You can get a full refund within 14 days of purchase. Simply send us an application via the form available in-app: (

Why can’t I see the higher plan I have just upgraded to?

Usually, our systems need a moment or two after the upgrade for the change to your account to be visible inside the app. If you can’t see any change after a few minutes, try logging out and logging back in again.

Where can I change/update my credit card?

You can do that once your subscription has expired. While renewing it you will be asked for your new credit card. If your card expires during your subscription duration, you will get a notification inside your app. You will see it on your dashboard for two weeks – and during this time, your planned posts will be published as usual. If you don’t upgrade your card during that time, your account will be suspended.

How can I change my payment method?

You can see your payment method and details in the “settings” tab inside the app.

Why does the person I invited to my team have different limits than me?

Teams are used to help you delegate duties related to managing accounts and scheduling social media content – read more about using drafts within a team here. However, the team members keep their individual account permissions. So, if your Team Administrator has an Agency account, but you have a Pro account – you will keep your Pro account limits.

What can I use advanced analytics for?

You can use Postfity analytics to track the engagement of your followers. Advanced analytics allows you to create additional charts and view more precise date ranges. To access advanced analytics, select Professional or Agency plan.

Why can’t I post to Instagram?

Remember that in order to post to Instagram, you need to have a Business Account. If you added your account to Postfity before direct publishing became available, see instructions on how to convert your account here: Learn more about it here or contact support here.
Read more about Instagram errors here.